Editorial Complaints Policy
At Natural Leaf CBD, we strive to maintain the highest standards of editorial integrity and ethical journalism. We take our responsibilities to our readers very seriously and endeavor to ensure that all content we publish is accurate, fair, and balanced.
However, we recognize that there may be times when our readers may have complaints or concerns about our editorial content. We welcome and encourage feedback from our readers, and we are committed to investigating any complaints thoroughly and transparently.
If you have a complaint about any of our editorial content, please follow the procedure outlined below:
Contact us
In the first instance, please contact us by email at complaints@naturalleafcbd.co.uk. Please provide the following information:
Your name and contact details
The date and headline of the article or content you are complaining about
The nature of your complaint and the specific part(s) of the content you are concerned about
Any supporting evidence you may have
Acknowledgement
We will acknowledge receipt of your complaint within five working days of receiving it.
Investigation
We will conduct a thorough investigation into your complaint, which may involve reviewing the relevant content and contacting the author(s) and relevant parties for further information. We will keep you informed of the progress of our investigation and aim to resolve your complaint within 28 days.
Response
Once our investigation is complete, we will send you a detailed response to your complaint by email. Our response will outline our findings and any action we intend to take as a result. If we determine that an error has been made, we will take appropriate steps to correct it.
Escalation
If you are not satisfied with our response to your complaint, you may request that it be escalated to the editor-in-chief of Natural Leaf CBD. To do so, please email complaints@naturalleafcbd.co.uk, outlining the reasons why you are not satisfied with our response.
We will acknowledge receipt of your request within five working days and aim to respond to you within 28 days.
We take all complaints seriously and will strive to address them in a timely and transparent manner. Our goal is to maintain the trust and confidence of our readers, and we appreciate your feedback to help us achieve this.